Publications

In addition to my active work as trainer and consultant I am a published author. The books that I have co-authored, Von Kopf bis Fuß auf Lernen eingestellt (in German) and Munterrichtsmethoden® (in German), describe tried and tested techniques for learning and teaching and are both available from www.gert-schilling-verlag.de.

 

Articles:
Author of case study: ”Apotheke – Umgang mit Kunden“, published in: TMS – Der Weg zum Hochleistungsteam, Gabal Verlag, 2008

Author of Training design: ”Customer Relationship Optimization“ published in: E-book: Team Management Systems Session Designs, 2008 Editors: Dick McCann and Nikki Mead